Refund Policy

Refund policy

If you wish to return an item please refer to our full returns policy and request a return by emailing us at support@auraanddoggiekids.com

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

 

The following items can't be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective as deemed by us, we can't accept returns for:

  • Custom or personalized orders.

  • Intimate items (for health/hygiene reasons)

  • We cannot accept returns or exchanges for made-to-order items.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lolaandlemonkids@gmail.com.

Please get proof of postage when you return your item, as we are in no way responsible for items not arriving back with us.

We do not cover return postage costs unless the items are faulty or damaged.

Damaged or Faulty Goods

We always require any damaged or faulty goods back before we can process a refund. Please take pictures of any damage and email these to us, we can then notify you of the next steps.

This returns policy does not affect your statutory rights. Any refunds will be made within 10 days from notification to us and in accordance with our terms and conditions. 

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. We do not offer refunds on customs duty.